Fresco Foods respects your privacy and is committed to protecting your personal data.
This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from), use our mobile application, order from us either directly or through a third party, or interact with us by methods such as email, social media or telephone and tell you about your privacy rights and how the law protects you.
This privacy policy is provided in a layered format so you can click through to the specific areas set out below. Please also use the glossary to understand the meaning of some of the terms used in this privacy policy.
This privacy policy aims to give you information on how Fresco Foods collects and processes your personal data through your use of its website or mobile application, when ordering from it either directly or through a third party, and when interacting with it through methods such as email, social media or telephone, including any data you may provide when you sign up to receive email messages, or create an account.
The Fresco Foods website and mobile applicatio are not intended for those under the age of 13 and we do not knowingly collect data relating to such persons.
It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
Beeat Ltd (trading as Fresco Foods) is the data controller and responsible for your personal data (collectively referred to as “Fresco Foods”, “the company”, “we”, “us” or “our” in this privacy policy) for the purposes of the Data Protection Act 2018.
Beeat Ltd is a registered company no. 14444867, with its registered office at 42-45 Victory Parade, London, E20 1FS.
If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact Fresco Foods using the details set out below.
If you have any questions about this privacy policy or our privacy practices, please contact the company using the following details:
By post: Beeat Ltd t/a Fresco Foods, 42-45 Victory Parade, London, E20 1FS
By email: hello@eatfres.co
By phone: +44 0330 223 2421
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. .
We keep our privacy policy under regular review and the most recent version will always be available for review on our website.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. This could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website or mobile application feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We use different methods to collect data from and about you including through:
You may give us your Identity, Contact and Profile data by filling in forms or by corresponding with us by post, phone, email, social media, through our website or mobile application or otherwise.
This includes personal data you provide when you:
As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
Information you post on our website may be analysed by Machine Learning and Artificial Intelligence (AI) technologies for the purposes of generating Aggregated data relating to the subject matter upon which you are posting that content or generating additional Profile or Usage data.
We will receive personal data about you from various third parties and public sources as set out below:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
| Purpose/Activity | Type of Data | Lawful basis for processing including basis of legitimate interest |
|---|---|---|
| To register you as a new customer | Identity, Contact | |
| To process and deliver your order including: a) Manage payments, fees and charges b) Collect and recover money owed to us | Identity, Contact, Financial, Transaction, Marketing and Communications | |
| To manage our relationship with you which will include: a) Notifying you about changes to our terms or privacy policy. b) Asking you for feedback or to take a survey. | Identity, Contact, Profile, Marketing and Communications | |
| To enable you to partake in a prize draw, competition or complete a survey. | Identity, Contact | |
| To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you. | Identity, Contact, Profile, Usage, Marketing and Communications, Technical | |
| To use data analytics to improve our website, products/services, marketing, customer relationships and experiences. | Technical, Usage | |
| To make suggestions and recommendations to you about goods or services that may be of interest to you. | Identity, Contact, Technical, Usage, Profile, Marketing and Communications |
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us, used our services or entered into a contract with us or an external accommodation provider through our platform, and you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes. This means that you have to explicitly confirm with us that you are happy for us to share your data for these purposes.
You can ask us or third parties to stop sending you marketing messages at any time:
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of entering into a contract with us or an external accommodation provider through our platform, a product/service purchase, product/service experience or other transactions.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We may share your personal data with the parties set out below for the purposes set out in the table Purposes for which we will use your personal data above.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We do not currently transfer your personal data outside the United Kingdom (UK).
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
By law we have to keep basic information about customers that have entered into contract with us or an external provider through our platform (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax and accounting purposes.
In some circumstances you can ask us to delete your data: see Your Legal Rights for further information.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under data protection laws in relation to your personal data:
If you wish to exercise any of the rights set out above, please contact us using the details set out at the beginning of this privacy policy.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
You have the right to: